Goal
Configure a dependable base rate for one vehicle class and prove that the deterministic pricing engine can calculate a quote.
Prerequisites
- Your company has an operating base, at least one service, and at least one active vehicle.
- The vehicle has the correct vehicle class and capacity.
- You know the base charge, distance rate, hourly rate, and minimum charge you want to use.
Steps
- Open Settings > Catalog, then open Vehicle Classes.
- Find the class used by your test vehicle and select Rates.
- Enter the base rate, hourly rate, price per kilometre or mile, and minimum charge.
- Select Save rates.
- If one vehicle needs different rates, open the vehicle's pricing profile under Settings > Operations and configure the vehicle-specific rate card. A vehicle profile takes priority over the class fallback.
- Add advanced rules only when the operating condition is clear.
Advanced screens that DO affect quotes now
These screens modify a valid base fare when their conditions match:
- Hourly packages apply to hourly-hire work and can include an overtime rate.
- Zones need a center and a radius before they can affect a point-to-point trip.
- Seasonal, event, demand, distance-tier, and extra rules modify a valid base fare.
- Partner category rates describe partner cost or commission logic. They are not a replacement for the customer rate card.
Continue the verification after saving any relevant advanced rule:
- Create a test enquiry with complete pickup, drop-off, date, time, service, passenger count, and luggage.
- Open the enquiry and select Generate Quote.
- Review the selected vehicle, distance, duration, price breakdown, currency, tax, extras, and minimum-charge effect.
- Change one known input, recalculate, and confirm that the result changes for the reason you expected.
Expected result
The test enquiry produces a repeatable amount from configured rates, and the quote breakdown explains the base fare and every applied modifier.
Troubleshooting
- No price is produced: confirm the distance rate, service, locations, vehicle capacity, and an eligible active vehicle.
- The class rate is ignored: check whether the selected vehicle has a higher-priority pricing profile or vehicle-service rate.
- An hourly package does not apply: confirm that the enquiry uses hourly hire and includes the requested duration.
- A zone does not apply: add both a center and radius, then confirm the pickup or drop-off is inside the configured circle.
- The customer price changed after partner setup: review customer rates separately from partner payout and commission rules.
- The result still looks wrong: do not send it. Capture the inputs and breakdown, then report the pricing case to Support.