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Configure pricing and verify a quote

Create the base rates the pricing engine needs, add only relevant modifiers, and validate the result on a test enquiry.

Setup · 15 min · Operators · Reviewed 30 Jul 2026

Goal

Configure a dependable base rate for one vehicle class and prove that the deterministic pricing engine can calculate a quote.

Prerequisites

  • Your company has an operating base, at least one service, and at least one active vehicle.
  • The vehicle has the correct vehicle class and capacity.
  • You know the base charge, distance rate, hourly rate, and minimum charge you want to use.

Steps

  1. Open Settings > Catalog, then open Vehicle Classes.
  2. Find the class used by your test vehicle and select Rates.
  3. Enter the base rate, hourly rate, price per kilometre or mile, and minimum charge.
  4. Select Save rates.
  5. If one vehicle needs different rates, open the vehicle's pricing profile under Settings > Operations and configure the vehicle-specific rate card. A vehicle profile takes priority over the class fallback.
  6. Add advanced rules only when the operating condition is clear.

Advanced screens that DO affect quotes now

These screens modify a valid base fare when their conditions match:

  • Hourly packages apply to hourly-hire work and can include an overtime rate.
  • Zones need a center and a radius before they can affect a point-to-point trip.
  • Seasonal, event, demand, distance-tier, and extra rules modify a valid base fare.
  • Partner category rates describe partner cost or commission logic. They are not a replacement for the customer rate card.

Continue the verification after saving any relevant advanced rule:

  1. Create a test enquiry with complete pickup, drop-off, date, time, service, passenger count, and luggage.
  2. Open the enquiry and select Generate Quote.
  3. Review the selected vehicle, distance, duration, price breakdown, currency, tax, extras, and minimum-charge effect.
  4. Change one known input, recalculate, and confirm that the result changes for the reason you expected.

Expected result

The test enquiry produces a repeatable amount from configured rates, and the quote breakdown explains the base fare and every applied modifier.

Troubleshooting

  • No price is produced: confirm the distance rate, service, locations, vehicle capacity, and an eligible active vehicle.
  • The class rate is ignored: check whether the selected vehicle has a higher-priority pricing profile or vehicle-service rate.
  • An hourly package does not apply: confirm that the enquiry uses hourly hire and includes the requested duration.
  • A zone does not apply: add both a center and radius, then confirm the pickup or drop-off is inside the configured circle.
  • The customer price changed after partner setup: review customer rates separately from partner payout and commission rules.
  • The result still looks wrong: do not send it. Capture the inputs and breakdown, then report the pricing case to Support.

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